Job Board

Job TitleHelp Desk Associate
Company NameRJ Young
Company Website
Company Description:

We help modern professionals become more successful in their businesses with solutions to securely manage their paper and digital information, maintain vital information technology systems, and empower them with leading printing technologies.

Position Responsibilities:

1. Major Goals and Responsibilities

This individual will be responsible for a) fielding customer support requests via telephone, email or instant messaging b) proper documentation and logging of support requests inside of the helpdesk software (currently ConnectWise) c) resolution of reported issues remotely. d) complete on site tickets as assigned using company vehicle. Effectively communicate with customers to ensure the perceived problem is identified. following up with the customer after the network or device is fixed and ensure the customer is satisfied. Also, briefly describe what was fixed and how the situation can be prevented in the future. Technician also responsible for a) escalating customer problems to proper entity, b) documenting daily activity and time utilization c) attending project meetings as required and d) following proper warranty procedures. Other responsibilities are maintaining appearance in conjunction with department dress code, participating in-house training, computer training, and self-pace courses as directed by the Service Manager.

2. Products and Services

Support of RJ Young sold software products. RJ Young sells and supports several software and knowledge of those is needed. Current offerings include Docuphase, PSICapture, Globalsearch, Uniflow, and Papercut. These systems and components are based on IIS configurations and generally use SQL database backend. Knowledge of all of the products and base items is essential for success.

Education and Qualifications:

High School Diploma or equivalent required. Trade school, associates, or bachelor's welcomed.

Industry experience or experience in a similar environment is required for this role.

How to apply:

Email directly and let him know how you found this opportunity, or apply only under the careers section of

Application Deadline03/31/2019
Employment TypeFull-Time
SalaryCandidate to candidate
Job RegionOther

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