Job Board

Job TitleFast React Technician
Company NameRJ Young
Company Websitehttps://rjyoung.com/
Company Description:

We help modern professionals become more successful in their businesses with solutions to securely manage their paper and digital information, maintain vital information technology systems, and empower them with leading printing technologies.

Position Responsibilities:

Major Goals and Responsibilities
Creating or working on tickets from the IT Services Help Desk systems, ensuring ticket flow and customer satisfaction.
Products and Services Involved with Position
· Windows and Office Suite of applications
· ConnectWise Automate
· ConnectWise Manage
· StorageCraft
· Sophos Endpoint
· Sophos InterceptX
· Fuze Communication System
Essential Activities
· Providing baseline technical support for users via phone, email and remote support
· Create, update, and maintain excellent documentation and notes within the appropriate system locations to provide efficient access to time critical information
· Provide Management with proactive suggestions as technologies change
· Managing customer expectations and assuring them that issues will be handled in a timely fashion

Education and Qualifications:

High School Diploma or equivalent required. Trade school, associates, or bachelor's accepted and encouraged.

How to apply:

Directly send your resume to Jackson.Mashburn@rjyoung.com explaining how you came across the opportunity or apply at rjyoung.com.

Application Deadline03/31/2019
Employment TypeFull-Time
SeniorityEntry-Level
SalaryCandidate to candidate
Job RegionDowntown Chattanooga

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